Subbu Hariharan is the architect and lead for the Princess@Sea application suite. It is a digital transformation platform operating onboard Princess Cruise ships to enrich the passenger experience. We touch every passenger facing screen from Digital Signage, Video on Demand, Touch Screen Kiosks as well as a range of passenger owned mobile and tablet devices. We assembled a platform for information, communication and commerce on top of Drupal.
The app provides ship information such as location and event listings, e-commerce functionality for onboard purchases like Shore Excursions, guest to guest messaging services, and access to stateroom accounts. In essence, we provide our guests access to everything and everyone on the ship, in real time, in their native language.
Our app also empowers the crew to better serve the guests by automating traditionally manually run systems like Room Service, Restaurant and Menu Management, Newsletter creation, and more.